Return & Exchange
- What is your Return and Refund Policy?
- What are the charges when I return my products?
- If I want to exchange an item after receiving my order, what steps should I take?
- What should I do if I wish to return the product(s)?
- When can I expect to receive my refund, and what is the process for getting it?
Delivery
- How do I track my delivery status or tracking number?
- How much is the delivery fee?
- How long is the delivery?
- How can I choose my preferred delivery date/time?
- Can I change my delivery date after I placed the order?
Disposal Service by JIJI.SG
- Can I add additional items for disposal on the day of delivery?
- Can you assist in removing my old furniture from my home when my new furniture is delivered?
- What kinds of items are not accepted for disposal?
- What do you do with the items that you have disposed from my home?
- Upon delivery, the items I wish to dispose of are unable to fit through the lift. How can I proceed?
Payment
- What currency will I be charge in?
- Are taxes included in the price stated?
- What are the payment methods accepted?
- Can I pay by installment?
- Why was my payment declined?
How do I shop from JIJI.SG?
- Do you have a showroom?
- How to place an order on JIJI.SG?
- Do you provide Self collection Services?
- Do you provide Corporate purchases or how can I request for quotation?
About My Orders
- How do I check my order status or order history?
- Can I change the item(s) or add on more item(s) in my order prior to delivery?
- How do I change my delivery address / delivery date / delivery timing, after I place my order?
- I have placed more than one order. Can I combine my orders?
- How do I cancel my order?
Product Assembly
- Do I have to pay for assembly?
- Do products come with an assembly manual?
- I do not know how to assemble the product. What should I do?
- Could you clarify whether the item will be pre-assembled or assembled on-site?
Product Issues
- Can I reject the product upon delivery if I'm not satisfied with it?
- I've received a wrong/missing product(s). What should I do?
- What should I do if I receive damaged items?
Product Warranty
- Are warranties available for all products?
- Do I have to register for my purchased product's warranty?
- Do you charge an additional fee if I wish to claim the warranty for my product?
Vouchers and Coupons
- What should I do if my voucher code is not working and the discount is not applied during checkout?
- Why am I unable to use my voucher code on certain items?
- What are the steps to use a voucher code from JIJI.SG?
