---
title: JIJI.SG Support Hub
description: JIJI.SG Support Hub — find answers on orders, delivery, returns, and payments for our affordable furniture and home decor, delivered across Singapore.
---
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- [Contact Us](https://hub.jiji.sg/kb-tickets/new)
- [Submit a Request](https://hub.jiji.sg/kb-tickets/new)
- [hello@jiji.sg](mailto:hello@jiji.sg)
[hello@jiji.sg](mailto:hello@jiji.sg)
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### [Return & Exchange](https://hub.jiji.sg/return-exchange?hsLang=en-sg)
- [What is your Return and Refund Policy?](https://hub.jiji.sg/what-is-your-return-and-refund-policy?hsLang=en-sg)
- [What are the charges when I return my products?](https://hub.jiji.sg/what-are-the-charges-when-i-return-my-products?hsLang=en-sg)
- [If I want to exchange an item after receiving my order, what steps should I take?](https://hub.jiji.sg/if-i-want-to-exchange-an-item-after-receiving-my-order-what-steps-should-i-take?hsLang=en-sg)
- [What should I do if I wish to return the product(s)?](https://hub.jiji.sg/what-should-i-do-if-i-wish-to-return-the-products?hsLang=en-sg)
- [When can I expect to receive my refund, and what is the process for getting it?](https://hub.jiji.sg/when-can-i-expect-to-receive-my-refund-and-what-is-the-process-for-getting-it?hsLang=en-sg)
[See more](https://hub.jiji.sg/return-exchange?hsLang=en-sg)
### [Delivery](https://hub.jiji.sg/delivery?hsLang=en-sg)
- [How do I track my delivery status or tracking number?](https://hub.jiji.sg/how-do-i-track-my-delivery-status?hsLang=en-sg)
- [How much is the delivery fee?](https://hub.jiji.sg/how-much-is-the-delivery-fee?hsLang=en-sg)
- [How long is the delivery?](https://hub.jiji.sg/how-long-the-delivery-take-?hsLang=en-sg)
- [How can I choose my preferred delivery date/time?](https://hub.jiji.sg/how-can-i-choose-my-preferred-delivery-datetime?hsLang=en-sg)
- [Can I change my delivery date after I placed the order?](https://hub.jiji.sg/can-i-change-my-delivery-date-after-i-placed-the-order?hsLang=en-sg)
[See more](https://hub.jiji.sg/delivery?hsLang=en-sg)
### [Disposal Service by JIJI.SG](https://hub.jiji.sg/disposal-service-by-jiji-sg?hsLang=en-sg)
- [Can I add additional items for disposal on the day of delivery?](https://hub.jiji.sg/can-i-add-additional-items-for-disposal-on-the-day-of-delivery?hsLang=en-sg)
- [Can you assist in removing my old furniture from my home when my new furniture is delivered?](https://hub.jiji.sg/can-you-assist-in-removing-my-old-furniture-from-my-home-when-my-new-furniture-is-delivered?hsLang=en-sg)
- [What kinds of items are not accepted for disposal?](https://hub.jiji.sg/what-kinds-of-items-are-not-accepted-for-disposal?hsLang=en-sg)
- [What do you do with the items that you have disposed from my home?](https://hub.jiji.sg/what-do-you-do-with-the-items-that-you-have-disposed-from-my-home?hsLang=en-sg)
- [Upon delivery, the items I wish to dispose of are unable to fit through the lift. How can I proceed?](https://hub.jiji.sg/upon-delivery-the-items-i-wish-to-dispose-of-are-unable-to-fit-through-the-lift-how-can-i-proceed?hsLang=en-sg)
[See more](https://hub.jiji.sg/disposal-service-by-jiji-sg?hsLang=en-sg)
### [Payment](https://hub.jiji.sg/payment?hsLang=en-sg)
- [What currency will I be charge in?](https://hub.jiji.sg/what-currency-will-i-be-charge-in?hsLang=en-sg)
- [Are taxes included in the price stated?](https://hub.jiji.sg/are-taxes-included-in-the-price-stated?hsLang=en-sg)
- [What are the payment methods accepted?](https://hub.jiji.sg/what-are-the-payment-methods-accepted?hsLang=en-sg)
- [Can I pay by installment?](https://hub.jiji.sg/can-i-pay-by-installment?hsLang=en-sg)
- [Why was my payment declined?](https://hub.jiji.sg/why-was-my-payment-declined?hsLang=en-sg)
[See more](https://hub.jiji.sg/payment?hsLang=en-sg)
### [How do I shop from JIJI.SG?](https://hub.jiji.sg/how-do-i-shop-from-jiji-sg?hsLang=en-sg)
- [Do you have a showroom?](https://hub.jiji.sg/do-you-have-a-showroom?hsLang=en-sg)
- [How to place an order on JIJI.SG?](https://hub.jiji.sg/how-to-place-an-order-on-jijisg?hsLang=en-sg)
- [Do you provide Self collection Services?](https://hub.jiji.sg/do-you-provide-self-collection-services?hsLang=en-sg)
- [Do you provide Corporate purchases or how can I request for quotation?](https://hub.jiji.sg/do-you-provide-corporate-purchases-or-how-can-i-request-for-quotation?hsLang=en-sg)
[See more](https://hub.jiji.sg/how-do-i-shop-from-jiji-sg?hsLang=en-sg)
### [About My Orders](https://hub.jiji.sg/about-my-orders?hsLang=en-sg)
- [How do I check my order status or order history?](https://hub.jiji.sg/how-do-i-check-my-order-status-or-order-history?hsLang=en-sg)
- [Can I change the item(s) or add on more item(s) in my order prior to delivery?](https://hub.jiji.sg/can-i-change-the-items-or-add-on-more-items-in-my-order-prior-to-delivery?hsLang=en-sg)
- [How do I change my delivery address / delivery date / delivery timing, after I place my order?](https://hub.jiji.sg/how-do-i-change-my-delivery-address-/-delivery-date-/-delivery-timing-after-i-place-my-order?hsLang=en-sg)
- [I have placed more than one order. Can I combine my orders?](https://hub.jiji.sg/i-have-placed-more-than-one-order.-can-i-combine-my-orders?hsLang=en-sg)
- [How do I cancel my order?](https://hub.jiji.sg/how-do-i-cancel-my-order?hsLang=en-sg)
[See more](https://hub.jiji.sg/about-my-orders?hsLang=en-sg)
### [Product Assembly](https://hub.jiji.sg/product-assembly?hsLang=en-sg)
- [Do I have to pay for assembly?](https://hub.jiji.sg/do-i-have-to-pay-for-assembly?hsLang=en-sg)
- [Do products come with an assembly manual?](https://hub.jiji.sg/do-products-come-with-an-assembly-manual?hsLang=en-sg)
- [I do not know how to assemble the product. What should I do?](https://hub.jiji.sg/i-do-not-know-how-to-assemble-the-product.-what-should-i-do?hsLang=en-sg)
- [Could you clarify whether the item will be pre-assembled or assembled on-site?](https://hub.jiji.sg/could-you-clarify-whether-the-item-will-be-pre-assembled-or-assembled-on-site?hsLang=en-sg)
[See more](https://hub.jiji.sg/product-assembly?hsLang=en-sg)
### [Product Issues](https://hub.jiji.sg/product-issues?hsLang=en-sg)
- [Can I reject the product upon delivery if I'm not satisfied with it?](https://hub.jiji.sg/can-i-reject-the-product-upon-delivery-if-im-not-satisfied-with-it?hsLang=en-sg)
- [I've received a wrong/missing product(s). What should I do?](https://hub.jiji.sg/ive-received-a-wrong/missing-products.-what-should-i-do?hsLang=en-sg)
- [What should I do if I receive damaged items?](https://hub.jiji.sg/what-should-i-do-if-i-receive-damaged-items?hsLang=en-sg)
[See more](https://hub.jiji.sg/product-issues?hsLang=en-sg)
### [Product Warranty](https://hub.jiji.sg/product-warranty?hsLang=en-sg)
- [Are warranties available for all products?](https://hub.jiji.sg/are-warranties-available-for-all-products?hsLang=en-sg)
- [Do I have to register for my purchased product's warranty?](https://hub.jiji.sg/do-i-have-to-register-for-my-purchased-products-warranty?hsLang=en-sg)
- [Do you charge an additional fee if I wish to claim the warranty for my product?](https://hub.jiji.sg/do-you-charge-an-additional-fee-if-i-wish-to-claim-the-warranty-for-my-product?hsLang=en-sg)
[See more](https://hub.jiji.sg/product-warranty?hsLang=en-sg)
### [Vouchers and Coupons](https://hub.jiji.sg/vouchers-and-coupons?hsLang=en-sg)
- [What should I do if my voucher code is not working and the discount is not applied during checkout?](https://hub.jiji.sg/what-should-i-do-if-my-voucher-code-is-not-working-and-the-discount-is-not-applied-during-checkout?hsLang=en-sg)
- [Why am I unable to use my voucher code on certain items?](https://hub.jiji.sg/why-am-i-unable-to-use-my-voucher-code-on-certain-items?hsLang=en-sg)
- [What are the steps to use a voucher code from JIJI.SG?](https://hub.jiji.sg/what-are-the-steps-to-use-a-voucher-code-from-jiji.sg?hsLang=en-sg)
[See more](https://hub.jiji.sg/vouchers-and-coupons?hsLang=en-sg)
### [Account Information](https://hub.jiji.sg/account-information?hsLang=en-sg)
- [How do I sign up for an account on JIJI.SG?](https://hub.jiji.sg/how-do-i-sign-up-for-an-account-on-jiji.sg?hsLang=en-sg)
- [How can I view or modify my account details on JIJI.SG](https://hub.jiji.sg/how-can-i-view-or-modify-my-account-details-on-jiji.sg?hsLang=en-sg)
- [What should I do if I forget my password?](https://hub.jiji.sg/what-should-i-do-if-i-forget-my-password?hsLang=en-sg)
[See more](https://hub.jiji.sg/account-information?hsLang=en-sg)
### [Data Privacy and Policies](https://hub.jiji.sg/data-privacy-and-policies?hsLang=en-sg)
- [Why is the Privacy Policy Important?](https://hub.jiji.sg/why-is-the-privacy-policy-important?hsLang=en-sg)
- [Do you keep my Credit/Debit Card details?](https://hub.jiji.sg/do-you-keep-my-credit/debit-card-details?hsLang=en-sg)
[See more](https://hub.jiji.sg/data-privacy-and-policies?hsLang=en-sg)
Copyright © 2026 by JIJI.SG - Home Furnishings & Decor - All Rights Reserved.
#### Contact Us
Hotline (9am-5pm, Weekdays) [6747-4789](tel:6747-4789)
 [WhatsApp Us (9am - 5pm, Weekdays)](https://wa.me/6589253725)
[General Enquires: hello@jiji.sg](mailto:hello@jiji.sg) | Mon - Fri (9am-5pm)
#### Company
- [Contact us](https://hub.jiji.sg/kb-tickets/new?hsLang=en-sg)
- [100 Days Return](https://hub.jiji.sg/what-is-your-return-and-refund-policy?hsLang=en-sg)
- [Support Hub FAQs](https://hub.jiji.sg/?hsLang=en-sg)
#### Orders
- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://hub.jiji.sg/delivery?hsLang=en-sg)
- [Return & Exchange](https://hub.jiji.sg/return-exchange?hsLang=en-sg)
#### About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
Contact Us
Hotline (9am-5pm, Weekdays) [6747-4789](tel:6747-4789)
 [WhatsApp Us (9am - 5pm, Weekdays)](https://wa.me/6589253725)
[General Enquires: hello@jiji.sg](mailto:hello@jiji.sg) | Mon - Fri (9am-5pm)
Company
- [Contact us](https://jiji.sg/contact-us)
- [100 Days Return](https://jiji.sg/faqs/return-exchange/what-is-your-return-and-refund-policy.html)
- [Help Centre FAQs](https://hub.jiji.sg/?hsLang=en-sg)
Orders
- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://jiji.sg/faqs/delivery.html)
- [Return & Exchange](https://jiji.sg/faqs/return-exchange.html)
About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
