---
title: I've received a wrong/missing product(s). What should I do?
description: If you receive a wrong or missing product, inform our delivery team immediately and email us so we can resolve it quickly.
---
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8 September 2026
# I've received a wrong/missing product(s). What should I do?
We apologise for the wrong product delivered. Please inform our delivery team upon receiving the wrong item(s).
We're sorry to hear that you received wrong/missing items. Please don't worry, we're here to help. To assist us in resolving this issue as quickly as possible, kindly send an email to **[hello@jiji.sg](mailto:hello@jiji.sg)** with your order reference number, along with clear pictures of the items you received. Our friendly Customer Service Officers will respond to you promptly and work with you to resolve the issue. Thank you for your patience and understanding.
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#### About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
Contact Us
Hotline (9am-5pm, Weekdays) [6747-4789](tel:6747-4789)
 [WhatsApp Us (9am - 5pm, Weekdays)](https://wa.me/6589253725)
[General Enquires: hello@jiji.sg](mailto:hello@jiji.sg) | Mon - Fri (9am-5pm)
Company
- [Contact us](https://jiji.sg/contact-us)
- [100 Days Return](https://jiji.sg/faqs/return-exchange/what-is-your-return-and-refund-policy.html)
- [Help Centre FAQs](https://hub.jiji.sg/?hsLang=en-sg)
Orders
- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://jiji.sg/faqs/delivery.html)
- [Return & Exchange](https://jiji.sg/faqs/return-exchange.html)
About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
