---
title: Upon delivery, the items I wish to dispose of are unable to fit through the lift. How can I proceed?
description: If your disposal items can't fit through the lift, our delivery crew will assess whether staircase removal can be done safely instead.
---
[Skip to content](https://hub.jiji.sg/upon-delivery-the-items-i-wish-to-dispose-of-are-unable-to-fit-through-the-lift-how-can-i-proceed#main-content)
[Submit a Request](https://hub.jiji.sg/kb-tickets/new?hsLang=en-sg)
[](https://hub.jiji.sg/?hsLang=en-sg)
- [Back to JIJI.SG](https://jiji.sg/)
- [Contact Us](https://hub.jiji.sg/kb-tickets/new)
Open main navigation
Close main navigation
- [Back to JIJI.SG](https://jiji.sg/)
- [Contact Us](https://hub.jiji.sg/kb-tickets/new)
- [Submit a Request](https://hub.jiji.sg/kb-tickets/new)
- [hello@jiji.sg](mailto:hello@jiji.sg)
[hello@jiji.sg](mailto:hello@jiji.sg)
How can we help?
- There are no suggestions because the search field is empty.
1. [JIJI.SG Support Hub](https://hub.jiji.sg/?hsLang=en-sg)
2. [Disposal Service by JIJI.SG](https://hub.jiji.sg/disposal-service-by-jiji-sg?hsLang=en-sg)
7 September 2026
# Upon delivery, the items I wish to dispose of are unable to fit through the lift. How can I proceed?
In the event that our delivery crew is unable to proceed with the disposal service via the lift at the point of delivery due to various reasons such as furniture size, unserviceable lift, or refusal of lift access by building management, JIJI.SG will assess the feasibility of the disposal service via the staircase in a non-hazardous manner.
If the staircase delivery is deemed safe and feasible, additional charges per item will apply. For more details on the applicable Staircase Fees, you can refer to the **[link](https://jiji.sg/faqs/delivery/do-you-deliver-to-my-unit-if-my-unit-is-not-lift-accessible.html)** provided.
- [Return & Exchange](https://hub.jiji.sg/return-exchange?hsLang=en-sg)
- [Delivery](https://hub.jiji.sg/delivery?hsLang=en-sg)
- [Disposal Service by JIJI.SG](https://hub.jiji.sg/disposal-service-by-jiji-sg?hsLang=en-sg)
- [Payment](https://hub.jiji.sg/payment?hsLang=en-sg)
- [How do I shop from JIJI.SG?](https://hub.jiji.sg/how-do-i-shop-from-jiji-sg?hsLang=en-sg)
- [About My Orders](https://hub.jiji.sg/about-my-orders?hsLang=en-sg)
- [Product Assembly](https://hub.jiji.sg/product-assembly?hsLang=en-sg)
- [Product Issues](https://hub.jiji.sg/product-issues?hsLang=en-sg)
- [Product Warranty](https://hub.jiji.sg/product-warranty?hsLang=en-sg)
- [Vouchers and Coupons](https://hub.jiji.sg/vouchers-and-coupons?hsLang=en-sg)
- [Account Information](https://hub.jiji.sg/account-information?hsLang=en-sg)
- [Data Privacy and Policies](https://hub.jiji.sg/data-privacy-and-policies?hsLang=en-sg)
Copyright © 2026 by JIJI.SG - Home Furnishings & Decor - All Rights Reserved.
#### Contact Us
Hotline (9am-5pm, Weekdays) [6747-4789](tel:6747-4789)
 [WhatsApp Us (9am - 5pm, Weekdays)](https://wa.me/6589253725)
[General Enquires: hello@jiji.sg](mailto:hello@jiji.sg) | Mon - Fri (9am-5pm)
#### Company
- [Contact us](https://hub.jiji.sg/kb-tickets/new?hsLang=en-sg)
- [100 Days Return](https://hub.jiji.sg/what-is-your-return-and-refund-policy?hsLang=en-sg)
- [Support Hub FAQs](https://hub.jiji.sg/?hsLang=en-sg)
#### Orders
- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://hub.jiji.sg/delivery?hsLang=en-sg)
- [Return & Exchange](https://hub.jiji.sg/return-exchange?hsLang=en-sg)
#### About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
Contact Us
Hotline (9am-5pm, Weekdays) [6747-4789](tel:6747-4789)
 [WhatsApp Us (9am - 5pm, Weekdays)](https://wa.me/6589253725)
[General Enquires: hello@jiji.sg](mailto:hello@jiji.sg) | Mon - Fri (9am-5pm)
Company
- [Contact us](https://jiji.sg/contact-us)
- [100 Days Return](https://jiji.sg/faqs/return-exchange/what-is-your-return-and-refund-policy.html)
- [Help Centre FAQs](https://hub.jiji.sg/?hsLang=en-sg)
Orders
- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://jiji.sg/faqs/delivery.html)
- [Return & Exchange](https://jiji.sg/faqs/return-exchange.html)
About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
