---
title: What are the charges when I return my products?
description: Find out the restocking fee and other charges that apply when returning products to JIJI.SG, including delivery cost deductions.
---
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7 September 2026
# What are the charges when I return my products?
Most companies do not allow returns for products which are pre-assembled. Because without its original packaging, it it might not be in a resalable condition. But we do! Hence, there will be a restocking fee at 15% of the price you paid for the item.
As shipping is a hard cost we incur from logistics, please note that all delivery, assembly, delivery locations and/or staircase delivery costs are non-refundable. As such, you will be refunded the following amount:
**Refunded Amount = Final Paid Product Price - Collection Fee(& Assembly Fee if applicable) - Restocking Fee (15% of Final Paid Price)**
There may also be additional fees during the return trips. The charges are as follow:
1\. Staircase delivery charges ([as published)](https://jiji.sg/faqs/delivery/do-you-deliver-to-my-unit-if-my-unit-is-not-lift-accessible.html); Should your premises be inaccessible via the lift, surcharges will apply based on the number of storeys that the movers will need to climb in either direction from the nearest lift accessible storey. If the returns are to be done in premises inaccessible via the lift, the surcharge will be charged again on the return trip.
2\. Delivery location surcharge ([as published](https://jiji.sg/faqs/delivery/do-you-deliver-to-all-parts-of-singapore.html)); For returns of products to selected locations, delivery surcharges that were charged to these selected locations will not be refunded. If the returns are to be done in surcharge-able locations, the surcharge will be charged again on the return trip.
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#### About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
Contact Us
Hotline (9am-5pm, Weekdays) [6747-4789](tel:6747-4789)
 [WhatsApp Us (9am - 5pm, Weekdays)](https://wa.me/6589253725)
[General Enquires: hello@jiji.sg](mailto:hello@jiji.sg) | Mon - Fri (9am-5pm)
Company
- [Contact us](https://jiji.sg/contact-us)
- [100 Days Return](https://jiji.sg/faqs/return-exchange/what-is-your-return-and-refund-policy.html)
- [Help Centre FAQs](https://hub.jiji.sg/?hsLang=en-sg)
Orders
- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://jiji.sg/faqs/delivery.html)
- [Return & Exchange](https://jiji.sg/faqs/return-exchange.html)
About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
