---
title: What happens if the furniture cannot fit into the lift on the day of delivery?
description: Find out what happens if your JIJI.SG furniture doesn't fit in the lift on delivery day, including staircase delivery fees and safety assessments.
---
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7 September 2026
# What happens if the furniture cannot fit into the lift on the day of delivery?
In the event that your furniture needs to be delivered to an upper/lower floor via staircase, we will assess the situation to determine whether it can be done safely without causing damage or obstruction. If the delivery is deemed hazardous, JIJI reserve the right to cancel the delivery and refund any payments you have made.
If delivery via staircase is deemed safe, additional charges per item will apply. For more information on how staircase delivery fees are charged, please refer to our article on "**[Do you deliver to my unit if my unit is not lift accessible?](https://jiji.sg/faqs/delivery/do-you-deliver-to-my-unit-if-my-unit-is-not-lift-accessible.html)"**
Please note that JIJI reserves the right to rearrange the delivery date if the pre-determined timing does not allow for immediate delivery. This is because there may be other deliveries scheduled for that day. Rest assured that we will do our best to arrange a convenient delivery time for you as soon as possible.
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#### About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
Contact Us
Hotline (9am-5pm, Weekdays) [6747-4789](tel:6747-4789)
 [WhatsApp Us (9am - 5pm, Weekdays)](https://wa.me/6589253725)
[General Enquires: hello@jiji.sg](mailto:hello@jiji.sg) | Mon - Fri (9am-5pm)
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- [Contact us](https://jiji.sg/contact-us)
- [100 Days Return](https://jiji.sg/faqs/return-exchange/what-is-your-return-and-refund-policy.html)
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- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://jiji.sg/faqs/delivery.html)
- [Return & Exchange](https://jiji.sg/faqs/return-exchange.html)
About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
