---
title: What should I do if I wish to return the product(s)?
description: Find out how to start a product return with JIJI.SG by emailing customer service or filling out the Contact Us return form.
---
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1. [JIJI.SG Support Hub](https://hub.jiji.sg/?hsLang=en-sg)
2. [Return & Exchange](https://hub.jiji.sg/return-exchange?hsLang=en-sg)
7 September 2026
# What should I do if I wish to return the product(s)?
We understand that finding the perfect piece of furniture for your home is important, and we're happy to help you exchange your item for something more suitable for your space. To initiate an exchange, simply email us at **[hello@jiji.sg](mailto:hello@jiji.sg)** with your order number and the items you wish to exchange for. Our friendly customer service team will follow up with you promptly to assist with your exchange.
Please note that we can only accept items for exchange that are in brand new condition with the original packaging, received within 14 days of delivery, and meet our return and exchange eligibility criteria. To discourage misuse of our return and exchange policy, we charge a 15% return fee for each item collected back after it has been delivered, including items returned for an exchange. This fee helps us to be sustainable while continuing to provide convenience and value to our customers.
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- [Contact us](https://hub.jiji.sg/kb-tickets/new?hsLang=en-sg)
- [100 Days Return](https://hub.jiji.sg/what-is-your-return-and-refund-policy?hsLang=en-sg)
- [Support Hub FAQs](https://hub.jiji.sg/?hsLang=en-sg)
#### Orders
- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://hub.jiji.sg/delivery?hsLang=en-sg)
- [Return & Exchange](https://hub.jiji.sg/return-exchange?hsLang=en-sg)
#### About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
Contact Us
Hotline (9am-5pm, Weekdays) [6747-4789](tel:6747-4789)
 [WhatsApp Us (9am - 5pm, Weekdays)](https://wa.me/6589253725)
[General Enquires: hello@jiji.sg](mailto:hello@jiji.sg) | Mon - Fri (9am-5pm)
Company
- [Contact us](https://jiji.sg/contact-us)
- [100 Days Return](https://jiji.sg/faqs/return-exchange/what-is-your-return-and-refund-policy.html)
- [Help Centre FAQs](https://hub.jiji.sg/?hsLang=en-sg)
Orders
- [My account](https://jiji.sg/my-account)
- [Shipping & Delivery](https://jiji.sg/faqs/delivery.html)
- [Return & Exchange](https://jiji.sg/faqs/return-exchange.html)
About JIJI.SG
At JIJI.SG, we believe that creating a beautiful, functional home shouldn't come at a high price. That's why we're focused on delivering affordable, practical, and thoughtfully designed furniture and lifestyle products — all with just a few clicks.
No showroom, no extra costs — just great value delivered straight to you!
